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Nelsen Survey Commissioned by eBay

Part one

By , About.com Guide

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In 2004 eBay/Country Home commissioned Neilsen for a survey on collectors, non-collectors and the impact that eBay has on the world of collecting. The survey results were shared with those attending the Collectibles Summit, with permission to further share with our readers.

2004 Nielsen Collectibles Survey

Overview of methodology & objectives:

  • 3260 respondents were surveyed via RDD
  • Survey conducted in January 2004
Survey objective:
Understand attitudes and behaviors of collectors toward collecting in general and eBay in particular.

Key Take-Aways:
The incidence of collectors among the general population remains relatively constant at 33%.

  • 20% of all collectors use eBay to browse, buy or sell for their collection.
  • 12% of collectors had purchased items on eBay.
  • 3% of collectors had sold items on eBay.
There remains a substantial untapped market of collectors who are online, but who do not purchase collectible items on eBay.
  • 59% of collectors have access to and use the Internet.
  • Of collectors that use the Internet, only 20% claimed (unaided) that they purchased collectible items on eBay.
  • Of collectors that use the Internet, 30% claimed (unaided) to have visited eBay to look for items they collect --> opportunity to activate collectors who are browsing.
  • Of collectors that use the Internet, 48% had ever gone online to look for, purchase or sell items for their collection.
eBay collectors are more active and spend more money on their collections than non-eBay collectors.
  • They have more items in their major collection than non-eBay collectors (median of 66 vs. 48).
  • They spend more money on their collections (eBay collectors spent a median of $195 on their collection last year, vs. $93 for non-eBay collectors).
  • They have more expensive collections (median value of major collection: $1483, vs. $436 for non-eBay collectors), and that value is increasing more rapidly.
  • They are more actively building their collections (65% of eBay collectors acquire items at least once a month compared with 46% of non-eBay collectors).
eBay collectors believe that the site has made collecting easier and more fun.
  • 85% of eBay collectors agree that eBay makes collecting easier.
  • 80% of eBay collectors mentioned that eBay is the best way to access a national market.
  • 78% of eBay collectors state that eBay has helped them to find items that they couldn’t find before.
  • 72% of eBay collectors state that they now know more about their collection because of eBay.
  • 63% of eBay collectors mentioned that eBay makes collecting more fun.
  • 63% of eBay collectors agree that eBay makes collecting cool.
  • 57% of eBay collectors enjoy the fact that eBay takes their collection to places they would never have traveled.
  • 49% of eBay collectors are now more in touch with other collectors because of eBay.
Detailed Findings

Motivations for Collecting:
Top drivers for collecting include: locate unique things, passion for the item and thrill of a good bargain.

  • #1 reason people develop an interest in collecting: family.
  • One in 10 collectors (9%) developed an interest in collecting by “casually accumulating enough of the items that they decided to start collecting intentionally.
  • 23% of respondents said the best part of collecting is the fun/enjoyment.
Channels for Collecting:
  • Among collectors overall, the most important source for finding items they collect is “regular stores”.
  • However, for eBay collectors, eBay is most often cited as the most important source for their collection (32% of eBay collectors cite eBay as the most important source).
eBay and Collectors:
  • 52% of eBay collectors buy or sell items on eBay other than those they collect.
  • The average length of time eBay collectors have been using eBay is 3.3 years.
  • eBay collectors allocate almost one quarter of their total spending on collectibles online (24%).
  • eBay appears to have a vast majority of that spending, with an average of 22% of current total spending done on eBay.
Impact of eBay on collecting: eBay has created a better/new/more efficient marketplace for collectibles.
  • 85% of eBay collectors agree that eBay makes collecting easier.
  • 80% of eBay collectors mentioned that eBay is the best way to access a national market.
  • 78% of eBay collectors state that eBay has helped them to find items that they couldn’t find before.
  • 72% of eBay collectors state that they now know more about their collection because of eBay
eBay has made collecting fun again:
  • 63% of eBay collectors mentioned that eBay makes collecting more fun.
  • 63% of eBay collectors agree that eBay makes collecting cool.
  • 57% of eBay collectors enjoy the fact that eBay takes their collection to places they would never have traveled.
eBay has fostered strong communications among collectors
  • 49% of eBay collectors are now more in touch with other collectors because of eBay.
  • 42% of eBay collectors agree that they feel like a part of a community of like-minded collectors.
  • 57% of eBay collectors enjoy the fact that eBay takes their collection to places they would never have traveled.
eBay has increased collecting in America
  • 44% of all eBay collectors state that collecting is more exciting to their generation than to their parents’.
  • 28% of all eBay collectors state that they now spend more time on collecting.
  • 27% of eBay collectors say they spend more money on collecting.
  • 24% of eBay collectors say they have started collecting more seriously.
  • 17% of eBay collectors say that they were losing interest in collecting before eBay restarted their interest.
  • 9% of eBay collectors started their first collection because of eBay.
Continued on Page two: eBay vs non-eBay Collectors

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